IMPACS - Internal

Sources of Support

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Institute of Mathematics Physics And Computer Science Sources of Support

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IMPACS System Support Group

The Systems Support Group is reponsible for the maintainance of computing resources (networks, computers, printers, and software) within the Institute of Mathematics Physics And Computer Science(IMPACS). It provides help and advice to IMPACS staff and students.

A number of specialised services are needed by the Institute but not provided by the computing division of Information Services. The Support Group provides and maintains these services across the Institute network to which are attached various servers and clusters of machines to which user groups have access. Machines and devices dedicated to providing fundamental network services and mounted filestore are accessible only by support staff.

Major system and software upgrades are generally scheduled for action over the summer vacation each year. This is intended to reduce inconvenience to users. At other times of the year improvements and emergency upgrades will be timed as far as possible to cause the minimal amount of disruption to users.

The group works closely with Information Services Support staff who provide central computing facilities including filestore to the entire University and maintain the software on The Institutes public PC's.

Support request please e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.


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University Wide Sources of Support

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Residential Life
All AU Residences have a support network of Resident Tutors. Their role is to help you settle in and make the most of your opportunities beyond the classroom. They also assist if you come across barriers to your success and happiness. Teams in each residence provide an on-call, out-of-hours service at evenings and weekends. The details of on-call rotas are emailed to residents each week.

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Student-run independent telephone listening service, running from 8pm - 8am, Tuesday - Sunday during term-time. To contact nightline, find their number on the back of your student card, or visit to instant message or email them.

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Information Services
  • Help & Enquiry desks
  • FAQ sheets for students
  • Effective Study & research support
  • IT skills courses
  • Disability, accessibility support – Green Card areas
  • Online and printed user guides

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Physical Sciences Library
Resources (English) (Cymraeg)

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Accommodation Office
  • Catered and non-catered university Residences
  • Residiential Tutor/Warden system for Residences (pastoral support, conflict resolution)
  • Students with disabilities – adapted accommodation
  • Students with dependents – family accommodation
  • Private sector accommodation – provides guidance to students on dealing with private sector landlords, contractual obligations, etc

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International English Centre
  • Dyslexia assessment and support
  • Learning skills development for students in HE
  • Writing skills development for students in HE
  • CPD for teachers and trainee teachers
  • Royal Literary Fund Writing Fellowship Scheme

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Sports Centre
  • Wellbeing programmes
  • Personal trainers
  • Sports Injury Clinic
  • Health & Exercise tips

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Centre for Widening Participation & Social Inclusion
  • Signpost - mentoring scheme for new students
  • Widening Access Partnership: schemes such as the Wales Summer University, Expanding Horizons

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Careers Advisory Service
  • Careers Advisers
  • YES - Year in Employment Scheme
  • Job Vacancies
  • Go Wales placements
  • Practical training in writing CVs and job applications, interview technique, psychometric tests, etc

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Student Support Services
  • General Welfare Advice
  • Academic Advice
  • Withdrawals
  • Disability support

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Student Finance Office
  • General financial advice
  • Hardship Funds
  • Money Management
  • Additional sources of funding

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Guild of Students
  • Student Advice & Counselling Centre
  • Sexual Health & Family Planning Information
  • Drugs & Alcohol Management
  • Welfare advice (housing, landlord disputes, council tax issues)
  • International advice (immigration advice, visas, working in the UK)
  • Harassment/Bullying support
  • Benefits advice
  • Academic advice (appeals, representation for plagiarism accusations, course changes)

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  • Full/part-time nursery places for students' children
  • After School Clubs
  • Holiday Play schemes

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Student Health Centre
  • Located on the main campus in G27 Cledwyn Building, the Student Health Centre is available to you in addition to your own GP. It is staffed by local GPs, a Nurse and a full-time Receptionist. You are welcome to schedule an appointment, or sometimes a drop in consultation is possible. In addition to the usual range of medical and health issues, they have long experience of the special issues which can affect students, including emotional well-being, sexual health and prescription advice. The Centre is a non-prescribing service, and the staff work closely with the local GPs, hospital and caring services. Students are strongly advised to register with a local General Practitioner at the earliest opportunity. To make an appointment with the Doctor or Nurse, call 622087.
  • A Sexual Health Clinic operates every Thursday 1.00pm - 4.00pm in the Student Health Centre; booking is through a confidential line operated by the Health Board on 01545 571224.

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Spiritual Sources of Support
  • CathSoc - Student society for Roman Catholics
  • MethSoc - Student society for Methodists
  • St Michael's Church has 2 Student Pastors that offer help and spiritual guidance to students. Contact either Reuben King or Hannah King.
  • Aberystwyth Mosque - The Mosque is situated in the Old Gymnasium (next to Vicarge Fields) on Llanbadarn Road. It can accommodate more than 300 worshippers.
  • Places of Worship in the Aberystwyth Area - Lists local places of worship


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External Sources of Support


If there are other sources of support that you feel should be included in this list, please contact the Institute Administrator and let them know.